Terms of Service
Terms governing access to and use of Zeovoice.
1. Agreement
These Terms govern access to Zeovoice. By using the service on behalf of an organization, you represent that you have authority to bind that organization. Enterprise agreements may replace or supplement these Terms.
2. Service
Zeovoice provides software for creating, governing, deploying, and monitoring AI employees. Features may include voice interaction, telephony, AI reasoning, integrations, policy enforcement, approvals, knowledge, analytics, billing, and audit evidence.
3. Accounts and security
You are responsible for accurate account information, safeguarding credentials, limiting access to authorized users, and notifying us of suspected compromise. You may not attempt to bypass security, tenant isolation, plan limits, or policy controls.
4. Customer content and instructions
You retain rights in content you provide, subject to rights needed for us and our service providers to process it to deliver Zeovoice. You are responsible for the legality, accuracy, rights, notices, consent, and business rules associated with your content and employee configurations.
5. AI and automated actions
AI systems can make mistakes. Customers must configure appropriate permissions, policies, testing, approvals, and human escalation. Zeovoice should not be relied upon as the sole decision-maker for situations requiring professional judgment, emergency response, or other high-risk decisions unless expressly supported under a separate written agreement.
6. Fees and billing
Paid plans, usage, overages, add-ons, third-party charges, taxes, and enterprise terms are billed as disclosed at purchase or in an order form. Unless otherwise stated, fees are non-refundable except where required by law. We may suspend usage when plan or safety limits are exceeded or payment fails.
7. Acceptable use
You must comply with the Zeovoice Acceptable Use Policy and applicable laws, including telemarketing, privacy, recording, consumer-protection, anti-fraud, identity, and communications rules relevant to your use.
8. Availability and changes
We may change or discontinue features, providers, limits, or integrations. We do not guarantee uninterrupted or error-free operation, and external providers may affect availability, latency, quality, or cost.
9. Disclaimers
To the maximum extent permitted by law, Zeovoice is provided “as is” and “as available.” We do not guarantee specific revenue, cost savings, conversion rates, call outcomes, or legal compliance from use of the service.
10. Liability and indemnity
To the maximum extent permitted by law, Zeo Platforms, Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data arising from use of Zeovoice. Except for liabilities that cannot lawfully be limited, aggregate liability arising from the service will not exceed the amounts paid for Zeovoice during the 12 months preceding the event giving rise to the claim. You agree to indemnify Zeo Platforms, Inc. for third-party claims arising from unlawful customer content, instructions, communications, integrations, or use of the service in violation of these Terms.
11. Termination
You may stop using Zeovoice at any time. We may suspend or terminate access for non-payment, security risk, prohibited activity, legal requirements, or material breach, subject to applicable agreements and law.