Resolve routine questions. Escalate the exceptions.
Create an AI support employee that uses approved business knowledge, performs permitted support actions, and escalates issues when risk, uncertainty, or policy requires a human.
Approved knowledge
Answer using business information you control rather than improvising authority.
Policy-gated actions
Allow safe actions while routing sensitive operations through approval or denial.
Human escalation
Transfer callers when the issue exceeds the employee’s authority or confidence.
Use your voice to define what your AI support employee should do.
Voice is the primary creation interface. Zeovoice turns the request into a reviewable employee configuration with authority and policies.
“Create a support employee that answers product questions and creates support requests.”
“Require manager approval for refunds over $100.”
“Never refund more than $500.”
Brief the support employee like a great hire.
Create the role, change behavior, set restrictions, and ask what happened—all in natural language.
“Answer routine questions, create requests, and require approval before refunds over $100.”
Track outcomes that matter.
Zeovoice is designed to connect AI work to business results, not merely call duration.
Resolved calls
Track routine support handled without escalation.
Approvals
See consequential actions waiting for a human decision.
Escalations
Understand when and why the AI employee hands off.
Build the employee in your own words.
Start with one job, define the authority, test it, then deploy when it is ready.